FAQ

FAQ — Porter Lane

Ordering

  • How do I place an order?
    Select your items, add them to your cart, and complete checkout through our secure payment system.

  • Can I change or cancel my order?
    Email us as soon as possible at info@porterlanecharleston.com If your order hasn’t shipped yet, we can usually help.

Shipping

  • Is shipping free?
    Yes, we offer free shipping on all orders.

  • How long does delivery take?
    Typically 3–7 business days, depending on your location.

  • Will I receive a tracking number?
    Yes, a tracking link will be emailed to you once your order has been shipped.

Returns

  • What is your return window?
    30 days from the date of delivery.

  • How do I start a return?
    Email your order number to info@porterlanecharleston.com and we’ll guide you through the process.

Sizing

  • Do Porter Lane items fit true to size?
    Most items fit true to size. Please check the size chart on each product page.

  • What if I’m between sizes?
    We usually recommend choosing the larger size for a more comfortable fit.

Customer Support